BioSignals Privacy Policy
Effective Date: 23/09/2025
At BioSignals LIMITED. (“BioSignals”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have. It applies to all of our services, including our mobile applications, devices, and web platforms (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, you should discontinue use of our Services.
Information We Collect
We collect and process different categories of information in order to provide, maintain, and improve our Services.
Information You Provide Directly
- Registration data: name, date of birth, gender, email address, phone number, account credentials (password).
- Payment data: billing details and transaction information when you purchase our products or services.
- Health-related inputs: data you choose to submit through our applications (e.g., surveys, questionnaires).
Data from Connected Devices
When you use our devices or connect external medical/fitness devices (e.g., via USB, Bluetooth), we may collect:
- Heart rate, blood pressure, blood volume pulse (BVP), HRV, and other biometric signals.
- Device logs related to connectivity and performance.
Technical and Device Information
Automatically collected when you use our Services:
- Device identifiers (IMEI, UDID, IMSI, MAC address).
- Device type, manufacturer, model, OS version.
- IP address, network provider, and connection type.
- App usage logs, crash reports, and performance data.
Location Data
If you enable location-based features, we may collect GPS or approximate location data to provide certain functionalities (e.g., device pairing, region-specific services).
Camera, Audio, and Sensors
Certain features may request access to your device’s camera, microphone, or sensors (e.g., for training, scanning, or authentication). You will be prompted before such access is enabled.
Other Permissions (as needed)
- SMS alerts or verification codes.
- Network state (to maintain reliable connectivity).
- Battery level (to optimize device performance).
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate Services – authenticate users, deliver features, process transactions, and provide customer support.
- To improve and personalize Services – analyze usage trends, troubleshoot issues, and optimize device and app performance.
- To communicate with you – send service notifications, account updates, and security alerts.
- Marketing and promotions – with your consent, send information about new features, offers, surveys, and events.
- Research and development – generate anonymized or aggregated data for product improvements and scientific research.
- Legal compliance and security – detect fraud, enforce our Terms of Service, protect rights, and comply with applicable laws.
How We Share Information
We do not sell your personal data. We only share information as follows:
- Service providers: with trusted third parties (e.g., cloud hosting, payment processors, logistics partners) who process data on our behalf under strict confidentiality agreements.
- Business partners: with affiliates, resellers, and healthcare/academic institutions (with your consent) for joint projects or research.
- Legal requirements: if required by law, regulation, or legal process, or to protect safety, rights, or security.
- Corporate transactions: in the event of a merger, acquisition, reorganization, or sale of assets.
- Aggregated/De-identified data: shared publicly or with partners for research and analytics.
Your Rights
Depending on your jurisdiction (including GDPR and Israeli Privacy Law), you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal data (“Right to be Forgotten”), subject to legal retention obligations.
- Restrict or object to processing, especially for marketing purposes.
- Data portability – receive your data in a structured, machine-readable format.
- Withdraw consent – where we rely on consent for processing.
To exercise your rights, contact us at BioSignals.Biofeedback@gmail.com. We will respond within legally required timeframes.
Data Retention
We retain personal data only as long as necessary to:
- Deliver our Services.
- Comply with legal and tax obligations.
- Resolve disputes and enforce agreements.
Inactive accounts may be deleted after a defined period, unless retention is required by law.
Security of Your Information
We implement industry-standard organizational and technical safeguards, including:
- Data encryption in transit (TLS/SSL) and at rest.
- Strict access controls and multi-factor authentication.
- Regular security testing and vulnerability monitoring.
- Incident response procedures for potential breaches.
In the event of a data breach that affects your personal data, we will notify you and relevant regulators as required by law.
Public Forums and User Content
Any information you post in blogs, forums, or community areas may be publicly accessible. We are not responsible for information you choose to share. You may request removal by contacting BioSignals.Biofeedback@gmail.com , though full removal may not always be possible.
Children’s Privacy
Our Services are not directed to children under 16 (or the age defined by local law). We do not knowingly collect personal data from children without verified parental consent.
International Data Transfers
As a global company, we may transfer your information to servers located outside of your country. Where applicable, we rely on:
- Standard Contractual Clauses (SCCs).
- Adequacy decisions by regulators.
- Other lawful transfer mechanisms under GDPR and local law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a new “Effective Date”. For material changes, we will notify you via email or in-app notification.
Contact Us
If you have any questions or concerns, please contact:
BioSignals LIMITED.
Attn: Privacy Officer
UNIT 1, 1/F MAU LAM COMM BLDG
16-18 MAU LAM STREET
JORDAN, KOWLOON, HONG KONG